Shipping policy
Shipping Policy
1. Order Processing
- Processing Time: All orders will be processed within 1-3 business days.
- Exceptions: No shipping or delivery on weekends and public holidays.
- Delays: For large orders, we will notify you of any minor delays via email.
2. Shipping Costs and Delivery
- Free Shipping: Standard Shipping
- Delivery Time: Standard delivery time is typically 7-15 business days, depending on your destination.
- Exceptions: Local customs clearance procedures or inclement weather may extend delivery time.
3. Tracking Information
- Confirmation: We will send a shipping confirmation email immediately after your order leaves our warehouse.
- Activation: The tracking number will be activated and available for tracking within 24-48 hours of shipment.
- Tracking Method: You will receive a direct tracking link in the confirmation email.
4. Customs Duties and Taxes
- Disclaimer: depstorepro.com does not charge any customs duties or destination taxes at checkout.
- Compliance: Import regulations are fully governed by the laws and regulations of your country.
5. Package Damage and Loss
- Liability: depstorepro.com is not responsible for goods damaged or lost during transit.
- Claims: If your package arrives damaged, please contact the carrier directly to file a formal claim.
- Evidence: Please retain all original packaging materials and damaged items as evidence for your claim.
6. Address Issues
- Accuracy: Buyers are responsible for providing accurate and complete shipping address information.
- Reasons for Failure: If a package cannot be delivered due to an incorrect address, we will not issue a refund or resend the package.
- Correction: If you find any errors after placing your order, please email our customer support immediately.
7. Contact Customer Service
If you have any questions about the shipping status, please contact us through the following methods:
- Customer Service Email: qurasozaqu887@gmail.com
- Website: depstorepro.com